Contact
Spotted a bonus that no longer matches our table, a withdrawal that took far longer than the window we published, or a figure that looks wrong? Write to [email protected] and the message reaches the review desk directly.
Three details make a report usable: the brand name exactly as it appears on our page, the date you played or requested the payout, and a screenshot of the cashier or the terms you are quoting. With those, we can re-open the account, re-run the check and correct the review card. Reports that arrive without them usually sit until we can reproduce the problem ourselves.
We answer within one business day, in English, Australian time. What we cannot do is act as an intermediary: we hold no accounts on your behalf, we cannot release a locked balance, and we give no legal or financial advice. If the operator holds a Curaçao licence with a published complaints address, we will send you the link and the reference you need to quote. If gambling has stopped being entertainment, contact Gambling Help Online on 1800 858 858 rather than us.